Privacy Policy

Last updated: October 2026

Fibre Optic And NBN Relocation Melbourne ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that you provide directly to us, including:

Name, phone number, email address, and property address
Details about your NBN service and installation requirements
Any additional information you provide via our contact forms or by phone

2. How We Use Your Information

We use your personal information to:

Provide quotes and complete requested cabling work
Contact you about your enquiry or booking
Send invoices and process payments
Comply with legal and regulatory obligations (including ACMA requirements)

3. Disclosure to Third Parties

We do not sell or rent your personal information. We may share information with:

Licensed subcontractors assisting with your job
NBN Co or your retail service provider (where required to complete the work)
Government bodies where legally required

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is stored securely and retained only for as long as necessary.

5. Cookies and Analytics

Our website may use cookies and third-party analytics (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To make a request, contact us at melbournefibreoptic@gmail.com.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

Fibre Optic And NBN Relocation Melbourne
Phone: 0403 099 624
Email: melbournefibreoptic@gmail.com